1st Line Engineer experienced withinFinance Sector required in Canon Street up to £43k, office based. Job overview Provide 2nd line internal and external support to end users and clients, with some 2nd line support with 3rd line when necessary. Assist IT support manager with IT hardware and software related projects.Key Requirements:Experience of working in a Service Desk environmentExperience of using a Service Desk applicationExcellent communication skillsBasic understanding of a computer networkWindows 10/11 experience MS Office 365 support and use skillsExperience in desk phone telecommunicates.Main tasksBusinessTo ensure the Firm's I.T. infrastructure functions smoothly both in London and remotely in other locations To make recommendations for improvement where appropriateTo be the expert in own area of specialisationRole is office based with 5 days being present in the London office.Some shift work might be required to cover morning hours shift from 7AMTechnicalTo be familiar with the operational characteristics of all the Firm's systemsTo Provide 1st & 2nd (when necessary) line support logging via Bloomberg, Symphony and Zendesk.To keep abreast of technological and market developments and make recommendations to the Service Desk Support Manager/Head of I.T. where they might be of use to the FirmInteraction with users and suppliersTo be positive and pro-active when dealing with queries and problems with staffTo treat all suppliers fairly and professionallyQualifications, skills, experience and competencies neededPreferably educated to Degree/A Level/HND/City & Guilds or equivalent Familiar with ITIL best practicesAble to work under pressure Analytical and numerateUsed to problem solving under pressure.Used to working 'until the job gets done'Well organised Customer facing
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2nd Line Engineer
Just IT
Posted 9 days ago, valid for 10 days
London, Greater London EC2V 7WS, England
£30,000 - £36,000 per annum
Full Time
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Sonic Summary
- A 1st Line Engineer with experience in the Finance Sector is required in Canon Street, offering a salary of up to £43,000, with the position being office-based. The role involves providing 2nd line internal and external support to users and clients, assisting the IT support manager with hardware and software projects. Candidates should have experience in a Service Desk environment, familiarity with Service Desk applications, and excellent communication skills. A minimum of experience with Windows 10/11, MS Office 365, and desk phone telecommunications is required. The position may involve some shift work to cover morning hours, and candidates should ideally have relevant qualifications such as a Degree, A Level, or equivalent.