2nd Line Engineer

Join Our Team as a 2nd Line Support Engineer!

Up to £35,000 DOELondon - Hybrid working (4 days onsite/in office, 1 day remote)

Are you ready to take the next step in your IT career? We are looking for a 2nd Line Support Engineer to join our dynamic and growing service desk team. As a Microsoft Solutions Partner with Investors in People Gold accreditation, we offer a fantastic opportunity to develop your skills in a fast-paced and rewarding environment.

• Work with a successful and forward-thinking Managed Service Provider (MSP).

• Gain industry-leading Microsoft certifications paid for by us.

• Enjoy a hybrid working model with a mix of office and remote flexibility.

• Be part of a supportive, collaborative team where your contributions make a real impact.

• Benefit from a range of perks and incentives designed to support your growth and well-being.

We’re seeking an experienced 2nd Line Engineer or a 1st Line Engineer ready to step up into a more challenging role. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!

• Resolve technical issues for clients, ensuring minimal downtime.

• Provide high-quality support across Microsoft 365, Windows Servers, Active Directory, and more.

• Manage and prioritise tickets effectively in line with SLAs.

• Investigate and diagnose incidents, offering solutions and escalating where necessary.

• Collaborate with third-party suppliers to ensure seamless issue resolution.

• Work both remotely and onsite at client locations when required.

• 2-3 years in IT support (1st/2nd line), preferably in an MSP environment.

• Strong knowledge of Microsoft Windows Server (2016-2022) and Microsoft 365 (Email, SharePoint, OneDrive, Teams).

• Experience with Active Directory, Windows 10/11, Apple OS, and backup technologies (e.g., DATTO, Acronis).

• Familiarity with ITIL frameworks and service desk operations.

• MS-900 - Microsoft 365 Fundamentals

• AZ-900 - Microsoft Azure Fundamentals

• SC-900 - Microsoft Security Fundamentals

• Highly motivated with a can-do attitude.

• Strong attention to detail and problem-solving skills.

• Excellent communication and client service skills.

• Ability to work under pressure and adapt to changing priorities.

• Competitive salary up to £35,000 DOE.

• Hybrid working (4 days onsite, 1 day remote).

• Paid certifications to advance your career.

• Gym membership, Vitality at Work rewards, and Cycle to Work scheme.

• Regular team events, monthly games night with pizza, and breakfast Wednesdays!

• Holiday benefits: 20 days + bank holidays, increasing to 25 days with service. Plus, enjoy your birthday off after probation!

If you’re passionate about IT and looking for a company that values your expertise, we’d love to hear from you. Apply today and take the next step in your career!