2nd Line IT Support Analyst

2nd IT Support Analyst - Bank London / Hybrid Working 2nd Line Technical Support MS Azure and MS Office 365, , Helpdesk / Ticketing Software, MS Service Manager, Service Now, HEAT or Remedy, Windows Desktop and Windows10 /11, Azure AD/ Entra ID M365£34, 000pa to £37,000pa + 15 % Bonus, Pension, Health Care Leading organisation have a requirement for an experienced, professional, and energetic 2nd Line Support to be based at their Bank (London) Head office on a hybrid basis 2-3 days a week. This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver. This company encourage development and offer a very supportive environment including teamwork, and career progression. To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory/ Azure AD, Exchange online, Intune and Office 365. You will be involved in the processing and prioritization of service desk tickets Laptop management via Intune. Actively monitor AV systems, ensure management & threat removal from equipment, support technical projects from initiation to implementation and identify opportunities for continuous improvement. You will work as part of a Technical Support Team that will also provide further career opportunity.

Technical Skills you will use on the job:

• 2nd Line Technical Support / Service Desk Experience
• MS Azure and MS Office 365
• ERP Systems
• Helpdesk / Ticketing Software - Service Now, MS Service Manager, HEAT or Remedy
• Windows Desktop and Windows 10 & 11
• Windows Servers.
• Active Directory - Azure AD/ Entra ID
• MS Intune

Key Functional Skills Required:

• Experience of working in a similar technical and/or customer support role.
• IT Support fundamentals/Knowledge and MS Office experience.
• A professional, process-based approach with a desire to see things through to completion is imperative.
• A strong sense of customer focus.
• A desire to learn and improve across several different IT support elements.
• Knowledge of Microsoft Client Operating Systems.
• Additional technical infrastructure/applications support experience would be beneficial but not imperative.
• Building of desktop & laptops using Intune
• Actively monitor AV systems, ensure management & threat removal from equipment
• Escalate high volume or high-risk issues to the management team
• Document process steps of activities carried out and update as required
• Support technical projects from conception to implementation
• Identify opportunities for continuous improvement interact with all other areas of the business

Technical accreditations are highly advantageous but will not take precedence over industry specific experience. This role offers career development and enhancement as this client will want you to improve as part of a small but hugely passionate IT Infrastructure Team.