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2nd Line Support - Banking
Hybrid - Inside IR35
We are working with a leading banking client seeking an experienced 2nd Line Support Engineer. The ideal candidate will have a strong background in Microsoft cloud technologies (Azure), Windows OS, and networking, providing high-quality support to internal teams and ensuring seamless IT operations in a regulated banking environment.
Key Responsibilities:- Provide 2nd line technical support for Microsoft Azure, M365, Windows OS, SQL Server and Microsoft Exchange
- Troubleshoot and resolve issues related to networking technologies (LAN, WAN, VPN, Firewalls, etc.).
- Provide 1st and 2nd level support for the Data Warehouse and SQL and VM server environments that this application resides on. This also include any and associated applications and interfaces.
- Provide 1st and 2nd level support for Banking Systems that are developed both internally and externally
- As and when required perform 1st line support duties
- Perform system monitoring, maintenance, and incident management following ITIL best practices.
- Ensure all security and compliance requirements are met, adhering to banking industry regulations.
2nd Line Support - Banking
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.Â
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