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The 2nd line Support Analyst will provide comprehensive technology support and solutions to employees, ensuring smooth day-to-day business operations. This role is vital for the company's digital transformation, focusing on customer service and technological innovation.
Client Details
2nd line Support Analyst - London - FTC
This client is a leading player in the Business Services industry with a global reach. With over 7,000 employees worldwide and a strong presence in London, the company prides itself on its commitment to technological innovation and service excellence.
Description
2nd line Support Analyst - London - FTC
- Delivering top-notch IT support to all staff, resolving issues effectively and efficiently.
- Implementing and maintaining hardware and software systems.
- Collaborating with the wider IT team to streamline processes and improve user experience.
- Training staff members on new technologies and systems.
- Implementing IT security policies and ensuring compliance across the organisation.
- Conducting regular system checks and updates to ensure optimal performance.
- Providing input on technology strategy based on user feedback and industry trends.
Profile
2nd line Support Analyst - London - FTC
A successful 2nd line Support Analyst should have:
- A degree in computer science or a related field.
- Strong problem-solving skills and a customer-oriented approach.
- Experience providing face to face IT support.
- Experience supporting MS based Hardware, Laptops, AV units, Azure AD, Networks, and Teams.
- Solid knowledge of MS IT systems, applications and infrastructure.
- Excellent communication skills, able to explain complex IT concepts in simple terms.
- An enthusiasm for technology and a desire to keep up to date with industry trends.
- A proactive approach, able to anticipate potential IT issues and resolve them swiftly.
Job Offer
2nd line Support Analyst - London - FTC
- This is a 6 month FTC with a competitive salary ranging from 36,000 to 42,000 (Pro - Rata) per year.
- A supportive and collaborative work environment in London.
- The opportunity to be a part of an industry-leading company in the Business Services sector.
- Comprehensive benefits package, including health insurance and pension scheme.
- Professional development opportunities and the chance to make a real impact in the technology department.
We encourage all suitable candidates who are passionate about technology and ready to make a significant impact in the Business Services sector to apply.
