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2nd Line Support Analyst

Proactive Appointments
Posted 20 hours ago, valid for 10 days
Location

London, Greater London EC1R 0WX

Salary

£44,000 - £55,000 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client is seeking an experienced 2nd Line Support Analyst for a permanent position in London.
  • The role involves providing face-to-face and remote support to users at both 1st and 2nd line levels, along with supporting laptop refreshes and BAU support.
  • Candidates should have 3-5 years of experience, particularly in professional services, and familiarity with ServiceNow, O365, and SCCM for laptop builds and onboarding.
  • The position offers an excellent salary along with a comprehensive benefits package that includes bonuses, annual leave, a pension scheme, and private medical insurance.
  • Only suitable applicants will be contacted due to the high volume of applications.

2nd Line Support Analyst

Our client is urgently looking for an experienced 2nd Line Support Analyst to join their team based in London on a permanent basis.

You will provide both face-to-face and remote support to users at 1st and 2nd line level, as well as supporting a laptop refresh and BAU Support.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus, annual leave, pension scheme, private medical and many, many more perks!

2nd Line Support Analyst – Key Skills:

  • Professional services background
  • 3-5 years’ experience
  • ServiceNow
  • Joiners/movers/leavers
  • Laptop builds and onboarding (SCCM)
  • O365
  • Triaging desktop issues  

2nd Line Support Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously.  Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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