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Job Title: 2nd Line Cloud Support Engineer (Microsoft Stack)Location: Wimbledon, London (Hybrid Working Options Available)Employment Type: Full-Time / Permanent
About the Role:My client are looking for an experienced and proactive 2nd Line Cloud Support Engineer with a strong background in Microsoft technologies to join their growing IT team in Wimbledon. This is a client-facing role where you'll support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks.
Key Responsibilities:
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Provide 2nd line support for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365/Azure).
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Troubleshoot and resolve issues related to SharePoint Online, Teams, Exchange Online, and OneDrive.
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Manage and respond to compromised account incidents, including investigation and remediation.
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Support the implementation and management of Azure Conditional Access Policies and Multi-Factor Authentication (MFA).
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Collaborate with the networking team to resolve issues related to firewalls, routing, and general network connectivity in a cloud/hybrid setup.
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Use PowerShell to automate tasks, run diagnostics, and manage environments efficiently.
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Liaise with clients and stakeholders, translating technical issues into clear, business-friendly language.
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Contribute to documentation, knowledge sharing, and process improvement initiatives.
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Occasionally assist with project-based work such as migrations or security audits.
Essential Skills & Experience:
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Proven experience in a 2nd line support or similar technical role.
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Solid knowledge of Microsoft 365 services, particularly SharePoint Online.
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Experience dealing with account security breaches and recovery processes.
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Familiarity with Azure Active Directory and Conditional Access Policies.
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Networking experience, particularly with firewalls, VPNs, and DNS/DHCP configurations.
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Proficient with PowerShell scripting for task automation and system management.
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Strong communication skills and experience interacting with business stakeholders.
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Ability to work both independently and as part of a team in a fast-paced environment.
Desirable:
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Microsoft certifications (e.g., MS-700, AZ-104, or Security-related).
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Experience with endpoint management tools like Intune.
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Exposure to broader business operations and understanding of how IT impacts business performance.
Benefits:
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Competitive salary and performance-based bonuses
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Training & certification opportunities
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Pension scheme and holiday package
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Collaborative, friendly team environment
