3rd Line Support Engineer

Infrastructure Analyst / 3rd Line Support Engineer - Wintel, VMware, Windows Server AD/GPo/AzureAD/Entra, Azure IaaS, Citrix XenApp, O365/MS Exchange Online, MDM/InTune. Permanent, Law Firm, London / Remote (Hybrid 3 Days Onsite). £65k +Bonus +Benefits Global Law Firm with significant inhouse server infrastructure seeks an Infrastructure Analyst / 3rd Line Support Engineer to join the team and be involved in a mix of 3rd line support and project delivery work focusing on their Wintel Server environment comprising core Windows Server AD/GPo/AzureAD/Entra, DNS, VMWare, O365 (MS Exchange Online) and Citrix XenApp technologies. Additionally, you will deliver and support infrastructure surround MDM technologies inc InTune / Endpoint Manager and MS Teams solutions from an infrastructure perspective. Whilst this is an infrastructure support role which will involve significant elements of BAU support at the 3rd line you will also be involved in numerous projects relating to upgrades of cloud based tech and migration of remaining elements into the Azure cloud working within seconded project delivery teams with an objective or reducing technical debt. As the Infrastructure Analyst / 3rd Line Support Engineer you will carry out BAU support, installations, upgrade, moves, maintenance and decommissioning of all Wintel servers (Windows Server, VMWare ESXi etc) and server related equipment adhering to a strict set of guidelines. You will also monitor and maintain all Citrix XenApps, MS Exchange Online / 365 environments and the InTune infrastructure behind the mobile device management piece. Delivery of and automation of tasks will be undertaken using Powershell where appropriateWe are searching for Infrastructure Analyst / 3rd Line Support Engineer / Infrastructure Engineer who has worked on a large-scale global server environment where you have gained a mixture of experience of 3rd line BAU support work as well as project work centred around Windows Server 2012 / 2016 / 2019 Active Directory / Group Policy, VMWare ESXi Clusters, along with MS Azure & AWS deployment exposure as part of a cloud deployment programme. You will ideally bring additional experience with Citrix XenApp or MDM infrastructure technology InTune / Endpoint Manager (desktop or service desk experience here will unfortunately not be sufficient as this is a 3rd line infrastructure support role).

You may have been working in a Law Firm, Solicitors, Legal Services environment or similar professional services environments such as Accountancy, Financial Services, Consultancy etc and be able to demonstrate your experience of delivering projects across multiple geographies. If you have been working in a Law Firm (or professional services firm) you may have gained experience with iManage or similar document management systems, InTapp (or similar) for time management or Elite3E Practice Management systems; all of these are non-essential but potentially of interest should you have supported infrastructure environments hosting these platforms. You will be well organised and possess exceptional communication skills.

Excellent opportunity to join a high profile, global law firm working. Flexible working arrangements and City of London based offices (Hybrid working).