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Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Software Support Specialist with a strong accountancy & Payroll software background for a post sales support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in their offices in London.
Duties• Activate customer subscriptions and increase & accelerate adoption of other products.• Support customers from the start of their entire journey• Help develop the approach to customer activation and retention.
Skills• Accounting or bookkeeping , Payroll and software knowledge.• Ability to build urgency in customers to activate and use their subscriptions.• Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.• Experience delivering software-based product onboarding or training.• Great communication skills
Benefits• Long contract• Possible temp to perm• Free breakfasts
