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Your new company
- Globally recognised Bank based in Central London
Your new role
- BAU / Triage - Provide first-line support to maintain the integrity and availability of applications for both internal and external customers - Primary responsibility.
- Subject Matter Expert (SME) - Gain expertise in various existing or new applications as needed - Primary responsibility.
- Ticket Resolution - Follow established procedures to resolve service desk tickets.
- Project Requirements - Plan, prepare, and deliver project requirements.
- Audit & Compliance - Provide audit and compliance information as requested.
- Ad-hoc Tasks - Manage additional tasks as assigned by management.
- Service Desk Requests - Oversee service desk requests to ensure compliance with SLAs.
- System Documentation - Prepare and maintain system support documentation as needed.
- Vendor Management - Handle relationships with vendors when necessary.
- Upgrades / Patching - Oversee software upgrades and patching to ensure systems are up-to-date.
- Business Communication - Coordinate with Business Operations to resolve issues and provide feedback.
What you'll need to succeed
- Previous Application Support experience with a Financial Services company (Essential)
- Strong communication skills
- 5+ years experience working in Application Support
What you'll get in return
An exciting opportunity to join an international organisation working with a major financial services organisation. Furthermore, a competitive day rate for this role will be offered in addition to your own dedicated Hays Consultant to guide you through every step of the application process.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
