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The support team supports the platform by growing the user base and driving product monetization. This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.
Client Details
Our client is a global finance organisation
Description
The support team supports the platform by growing the user base and driving product monetization. This team will offer hybrid, client-facing support for the application suite, while also having back-end access to diagnose application errors, collaborate with support teams for resolution, and assist the Technologist with the latest releases.
Responsibilities:
- Serve as the first point of contact for the client base regarding product-related inquiries.
- Collaborate with application support to diagnose and resolve customer issues.
- Provide support for all trading and back-office platforms within the enterprise business stream to both internal and external clients.
- Manage system analysis and oversee new system implementations.
- Handle incident management in accordance with ITIL standards.
- Build strong relationships with Application Development teams and business sponsors.
- Leverage a data-driven approach to enhance and monetize product content.
- Liaise with IT and key business stakeholders to drive product changes.
- Expand internal knowledge of the product suite through workshops and training.
- Ensure compliance with the company's regulatory obligations under SEC, FINRA, NFA, CFTC, and other applicable exchanges.
- Adhere to the operational risk framework, ensuring compliance with all regulatory and company-set parameters.
- Act as a role model, demonstrating the highest standards of integrity and conduct, in alignment with company values.
- Consistently follow the company's Code of Conduct.
- Ensure awareness of and adherence to all internal policies relevant to your role.
- Report any policy breaches to Compliance or your supervisor as required.
- Escalate risk events immediately.
- Provide input into risk management processes as needed.
Profile
Skills And Experience
- Solid background in Windows, Linux/Unix OS,
- Proven experience using SQL and Python scripting experience
- General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
- Strong understanding of the brokerage business.
- Understanding of the commodity markets in a technology capacity.
- Experience with change and project management methodologies.
- Excellent presentation skills.
- Excellent verbal and written communication skills
- Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
- Python exposure is essential
Competencies
- Demonstrates curiosity.
- Resilient in a challenging, fast-paced environment.
- Excels at building relationships, networking and influencing others.
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.
Job Offer
This role is offering up to £80,000 per annum for the perfect candidate.
The role offers hybrid working - 2 days a week on site are required
This will be a 2 -3 stage process with a technical assessment involved in person
