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Looking for a Deskside Technician (2nd Line support), on-site(face to face) support technician for our customer's office.
Contract role - Inside IR35
Rate - £200-£225 per day (via umbrella)
Location - London
Hybrid - 3 days a week onsite, Mon/Tue/Thu or Tue/Wed/Thu, 2 days WFHDuration - 4 weeks
Deskside Technician IIWorking in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.Job responsibilities*Face to Face IT support of users;*Hardware installation, movement and de-installation;*Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);*System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;*Small project management related with new hardware or software installation;*Software, patches and updates installation using MS SCCM;*Other duties as assigned by the 2nd level manager.Job requirements:*2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization*General End User technology knowledge*End User Workspace platforms (discovery, asset management, client management)*End User Microsoft platforms (Active Directory, Office, SCCM)*ITSM Tool Set (Ticket Management Software) preferred*Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills.*Excellent English Language, Written and Spoken
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
