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Department overview:
Our Technology Infrastructure team operates globally and is responsible for every aspect of the firm's platforms. This ranges from our EUC/Office environments to Trading and Core service Co-Location Data Centres, and extends to Public Cloud, delivering top-tier technology services to a dynamic and demanding Trading organisation.
Desktop Support Engineer - 6 month FTC
Location: London - fully onsite (5 days per week in the office)Salary: £75,000 per annum
Ideal experience:
- 4-8 years' Tech Support experience - Financial Services
- Tradefloor experience including market data (Bloomberg)
- AD, O365, Citrix, SCCM, Mobile device support, Networking
Department overview:
Our Technology Infrastructure team operates globally and is responsible for every aspect of the firm's platforms. This ranges from our EUC/Office environments to Trading and Core service Co-Location Data Centres, and extends to Public Cloud, delivering top-tier technology services to a dynamic and demanding Trading organisation.
Role overview:
Predominantly involved in the EUC environments, user support and maintenance in our London and remote regions in Europe, Middle East, Asia and Americas.
The ideal candidate will have a solid understanding of the standard Windows desktop environment and current working experience in an Enterprise Front Office / Banking / Trading environment.
There may be a requirement to work shifts in order to cover trading times, although the hours covered are not expected to be outside of UK 7am - 7pm, with occasional weekend work.
Experience required:
Key Capabilities / Knowledge
- Fantastic interpersonal skills and enjoys interacting with people and providing first class service
- Desktop & Trade Floor support experience working in a structured or financial institution within a dynamic and fast paced operational support environment.
- A rounded engineer with knowledge across the infrastructure stack and the ability to work and communicate effectively to both technical and non-technical people
Core Skills
- Trade floor experience
- Microsoft Active Directory user / group maintenance
- Microsoft Windows 10 Operating systems
- Experience of working with Virtual Desktop Environments (Citrix beneficial)
- Microsoft Office 2019, 2021 and 365 suites, including custom / 3rd party Excel add-in support.
- Core understanding of TCP/IP, Networking Technologies and desk level patching
- Market Data Application experience, namely Bloomberg
- Mobile device support experience (Blackberry Work/UEM)
- Poly / Microsoft Teams video conferencing
- Working knowledge of SCCM / Application Virtualisation and / or similar technologies
- Working knowledge of current Citrix Virtual Apps / Desktop delivery environments
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
