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Job Title: Desktop Support Engineer (1st & 2nd Line) - Private Equity Firm, Knightsbridge
We are a prestigious private equity firm based in Knightsbridge, seeking a skilled and dynamic Desktop Support Engineer to join our IT team. This is an exciting opportunity for a service-oriented professional to deliver a white glove support experience in a fast-paced, high-performance environment.
As a Desktop Support Engineer, you will provide both 1st and 2nd line technical support, ensuring seamless IT operations and exceptional user experiences. The ideal candidate will be a clear and confident communicator, delivering superior customer service to our team. You will manage a variety of devices, applications, and IT systems to ensure the smooth running of our operations.
Key Responsibilities:
- Deliver 1st and 2nd line support to users across the firm, including VIPs and senior leadership.
- Provide excellent customer service, ensuring white glove treatment in all interactions.
- Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365 applications, desktop/laptop hardware, and peripherals.
- Manage endpoints using Microsoft Endpoint Manager (Intune) and Autopilot.
- Administer Active Directory, managing users, groups, and security settings.
- Provide onsite and remote support for Microsoft Teams Room systems.
- Support iOS and MacOS devices as needed.
- Maintain and configure networking systems, including VPN, TCP/IP, DNS, and DHCP.
- Document support incidents and solutions using IT service management tools and ticketing systems.
Key Requirements:
- Minimum of 3 years of experience in IT support or a similar role.
- Advanced knowledge of Windows 10/11 installation, configuration, and troubleshooting.
- Proficiency in Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams) and experience with the Microsoft 365 Admin Centre.
- Strong knowledge of Microsoft Endpoint Manager (Intune) for device management and enrolment.
- Familiarity with Microsoft 365 security features, including multi-factor authentication (MFA).
- Experience with Windows Server and Active Directory.
- Understanding of networking protocols (TCP/IP, DNS, DHCP, VPN).
- Experience with Microsoft Teams Room systems (onsite and remote).
- Proficiency in iOS and MacOS support.
- Excellent problem-solving skills and ability to thrive under pressure.
- Outstanding communication skills with the ability to explain technical issues to non-technical users.
Why Join Us?
- Work in an elite, high-performance environment.
- Competitive salary and benefits package.
- Opportunity for growth and development within a leading private equity firm.
- Exposure to cutting-edge IT infrastructure and systems.
If you are a proactive, detail-oriented IT professional with a passion for delivering exceptional support, we'd love to hear from you!
Location: Knightsbridge, LondonHours: Full-time, on-site
Salary - £40,000 - £50,000 including benefits and bonus
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice
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