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Robert Half is recruiting an experienced desktop support engineer for a construction organisation. This is a 12-month fixed-term contract with the potential for extension.
Role:
The desktop support engineer will be tasked with the following:.
- Provide IT support to internal users using the Jira helpdesk system.
- Maintain and standardise desktops, laptops, and applications, ensuring smooth operations.
- Troubleshoot and support various devices, including workstations, laptops and mobile devices.
- Create and update software builds, ensuring compliance with company standards.
- Manage user accounts, network access, and maintain IT policies.
- Prioritize and manage workloads to meet service levels, ensuring efficient issue resolution.
- Identify and resolve recurring IT issues using problem management processes.
- Support and administer Microsoft Azure, Office 365, Intune, and Active Directory.
- Address issues on security and operational IT platforms to ensure efficiency.
- Oversee system backups and test data recovery processes.
- Manage IT assets and ensure a secure infrastructure that complies with company policies.
Requirements:
- Strong experience troubleshooting and configuring Windows desktop environments.
- Expertise in supporting Windows 10/11, Active Directory, Office 365, and Exchange.
- Ability to provide 1st and 2nd level technical support, both in person and remotely.
- Knowledge of networking (TCP/IP, basic firewall concepts).
- Experience providing remote support and resolving issues via phone or remote tools.
- Familiarity with Apple and Microsoft hardware.
- Knowledge of backup software and procedures for recovery.
- Ability to support and maintain anti-virus and malware protection.
- Experience managing network infrastructure and printing support.
- Competency in telephony and office equipment support (e.g., printers, copiers).
- Ability to create technical documentation for employees.
- Experience in managing software licensing and asset inventories.
- Proficiency in Microsoft Office 365 applications.
Organisation:
- 12-month contract with potential for extension
- Full-time, 5 days a week based in central London offices
- £180 - £200 per day, outside IR35
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice
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