Dynamics 365 & Power Platform 2nd line Support Engineer

Company description:

ClearCourse

Job description:

As a D365 and Power Platform Support Engineer you will be responsible for supporting Dynamics 365 and Power Platform based applications of our key clients in the membership sector. We are looking for people who have an outstanding ability to see how parts interact with the whole ensuring that a solution for a problem is indeed the correct course of action. You'll need to troubleshoot system problems, perform root cause analysis and provide insight in system improvements and can propose / deliver solutions based on your findings.  

Strong communication skills in English, both written and verbal are essential.  Updates to customers will be shared via the ticketing system as well as via support calls directly with customers. You will need an ability to explain complex technical issues in a way that non-technical people may understand.

This is demanding role which will require you to retain objectivity and an ability to quickly assess customer requirements resulting in a positive experience for both colleagues and customers.

You'll be working alongside an enthusiastic, creative and motivated team, and will need to be a team player who can demonstrate a desire to delight customers through every interaction.

About ClearCourse

ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston.?Working better together?is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions. 

Key Accountabilities:

• Maintain internal ticketing information to reflect full customer interaction history and forward action plans if not resolved.
• To be responsible for handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders
• Acquire knowledge and technical documentation required of new projects that will be transitioned to BAU support
• Produce problem identification, RCA and Remediation/Solution options documents and work closely with Development team to get these actioned.
• To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to Incident priority and SLAs.
• Mentoring/Training and Reviewing solutions to incidents/RCA work done by other support team members
• Microsoft Dynamics 365
• Understand solutions, system jobs/processes/cloud flows, Business Process Flows, JS scripts, .net plugin code used in the solutions.
• FetchXML Experience
• XRM Toolbox
• Model Driven Apps
• Power Automate
• Common Data Model
• Common Data Service
• Knowledge of other D365 modules like Customer Insights, Customer Voice
• Expertise in JavaScript and C# Plugin development/debugging

We offer:

• Life Assurance and Group Income Protection

• Private medical cover with cash plan

• Enhanced Company Pension

• Hybrid-working model with 25 days annual leave + your birthday off

• Employee wellbeing perks – including Peppy Health, Perkbox, etc...

• Enhanced maternity, paternity and adoption pay

• Generous training budgets and reimbursement for professional memberships

If you want to be a part of a fast-growing PE-backed organisation - APPLY now!