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First Line Support - MSP

First Line Support - MSP

vertex-it-solutions

Posted 8 days ago, valid for 6 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

Vertex IT Solutions is collaborating with a prominent MSP located in West London.
The role available is for an L1 Service Desk Analyst, requiring on-site presence in the West London office.
The salary for this position ranges from £30,000 to £32,000, depending on the candidate's experience.
Candidates should possess excellent customer service skills and have prior experience in an MSP environment, ideally with at least 2.5 years at a previous employer.
Familiarity with the Autotask ticketing system and hands-on experience with Active Directory, Group Policy, Office 365, SharePoint, and Intune are also key requirements.

Vertex It Solutions are partnered with a highly established MSP based in West London.

Role: L1 Service Desk AnalystLocation: West London Office (on-site)Salary Range: £30,000 - £32,000 (depending on experience)

Key Requirements:

Excellent customer service skills - both written and verbal
Experience with the Autotask ticketing system (a strong advantage)
Hands-on experience with Active Directory, Group Policy, Office 365, SharePoint, and Intune
Ability to work rotating shifts between 8:00 AM and 6:00 PM
Prior experience in an MSP environment is essential

Ideal Candidate Profile:

Strong employment stability - ideally with a minimum of 2.5 years at a previous employer

Please feel free to apply if you meet the criteria.

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