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Service Desk Analyst - Asset Hardware - Expedia Group
Duration: 12 months
Pay: £107/day
Location: London (near Angel underground station) - 5 days onsite
This role is part of the Asset Hardware team that manages desktop, laptop, and mobile hardware. This role will support Laptop Hardware requests. Prior experience of asset hardware and Service Now is highly desirable.
Responsibilities:
- Clear communication with customer and technical support team
- Ability solve problems independently with proper communication management
- Able work well in a team environment
- Complete requests within an established SLA per corporate standards as needed
- Update/modify Asset ownership
- Triage requests that require exception approvals
Experience Required:
- Previous experience with high ticket volume in a customer service environment
- Ability to multitask and meet deadlines
- Service Now experience is a plus
- Intermediate understanding of PC and MAC hardware
