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Ict help desk manager
Help Desk Team Lead

Help Desk Team Lead

Harvey Nash

Posted 10 hours ago, valid for 23 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The Help Desk Lead / Manager position in Financial Services involves overseeing the IT helpdesk team to ensure effective support for Windows desktop environments.
Candidates should have in-depth knowledge of IT systems, software, and hardware, particularly Windows 11 and Office applications, along with proficiency in service desk tools like Jira Service Desk.
An understanding of network protocols and troubleshooting is also required, as well as the ability to lead and mentor a team of IT support staff.
This role offers a hybrid work schedule, consisting of four days on-site and one day working from home.
The position requires a minimum of 5 years of experience, with a salary of $85,000 per year.

Help Desk Lead / Manager - Financial Services

The Helpdesk Team Lead will oversee the IT helpdesk team, ensuring efficient and effective support for Windows desktop environments. This role involves managing the Jira Service Desk platform, with a strong focus on automation and platform engineering to enhance service delivery and user satisfaction.

Requirements for this role:

In-depth knowledge of IT systems, software, and hardware(Windows 11, Office, other desktop apps).
Proficiency in service desk tools (e.g., Jira Service Desk).
Understanding of network protocols and troubleshooting (e.g., TCP/IP, DNS, DHCP).
Ability to lead and mentor a team of IT support staff.

This role is 4 days per week on site, 1 day working from home.

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