The RoleAn opportunity has arisen to recruit a highly motivated enthusiastic team player to join the IT services team in Herbert Smith Freehills to provide user support. The role will be placed in two areas which are Service desk and Digital Workplace team ( DWP ) and will give experience supporting users over the phone and face-to-face.Key Responsibilities- Acting as the first point of contact for all business IT incidents. Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller's problem or requirement. - Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) , ensure all calls are recorded effectively in the call logging system.- Monitoring the call lists to ensure all calls are being dealt with effectively and according the service standards.- Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, Workshare, Enterprise vault, laser forms, AnyConnect, VMware, and Microsoft office 2010 applications. Intelligent Hub, Ms. Intune, Office365, Citrix, Laptops, Desktops, Apple devices.- Building, Configuration, and Maintenance of all Herbert Smith Freehills PC's, Laptops,Procurement and support of all London iPhones- Provide customers with regular updates ensuring they are fully aware of the status and progress of their call. - Actively share information and knowledge with all members of the team and aim to continually improve levels of IT skills and knowledge. - Ensuring that all processes & procedures as detailed in the Best Practice Guide are followed e.g Incident and Problem Management - Assist with project work including floor walking.- Communicating with third party companies regarding warranty and new products.- Being a sole point of DWP hardware support for approximately 1700 users.- Keeping up to date with new and changing PC/Laptop and iPhone platforms.- Maintaining good communication with International IT contacts ensuring sharing of knowledge and procedures.
Back to searchIT Analyst Apprentice
Just IT
Posted 4 days ago, valid for a month
London, Greater London EC2V7NQ, England
£50,000 - £60,000 per annum
Full Time
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Sonic Summary
- Herbert Smith Freehills is seeking a motivated team player to join their IT services team, focusing on user support within the Service Desk and Digital Workplace team.
- The role involves acting as the first point of contact for IT incidents, troubleshooting various technologies, and ensuring effective call logging and monitoring.
- Candidates should have experience in supporting technologies such as Outlook, VMware, and Office 365, along with building and maintaining PCs and laptops.
- The position requires at least 2 years of relevant experience in IT support and offers a salary of £30,000 to £35,000 per year.
- The successful candidate will also engage in project work, maintain communication with international IT contacts, and contribute to improving IT skills within the team.
