Back to search
IT Application Specialist
£55,000
City of London
Hybrid - 60/40 office/home
Application, Applications, Apps, Specialist, Engineer, IT Operations, Software Applications, SQL, Software Application Support, ITIL, Sharepoint, Lon
- work as part of the Application Services team in a newly created function within the IT Operations team
- assist with supporting, maintaining, and optimising all third-party software applications
- troubleshooting issues, providing user support, and ensuring applications meet the requirements of the business
- build relationships with internal and external stakeholders
- have some exposure to insurance industry applications
- act as an escalation point for the service desk in relation to incidents
- be responsible for working with the third-party support
Responsibilities:
- Liaise with business users to understand, troubleshoot and resolve 2nd line IT related incidents and services relating to applications.
- Analyse the impact of issues on business processes to support issue triaging and escalation.
- Liaise with software vendors for advanced troubleshooting and support.
- Work with the Application Services Manager
- Work with the Service Desk team
- Contributing information to the team about known errors and workarounds relating to incidents and problems.
- Establish strong business and supplier relationships to drive application and business change to maximise benefit and improve processes.
- Assist in all aspects of application changes and fixes, from scope design, testing and release to production.
- Provide guidance and consultation on applications
Requirements:
- Minimum of 3-5 years of experience in software application support
- Microsoft Office Suite and Windows knowledge.
- Experience of Incident Management, Service Transition, Change & Problem Management, with Vendor Management preferred.
- Excellent customer service and business stakeholder management skills.
- Extensive experience utilising service desk tools to track issues/problems/etc.
- Desirable:
-
- SQL
- software development processes
- SharePoint
- ITIL v3 or v4 qualification
