- Desktop Support: Provide frontline support for Windows and Mac desktop users, troubleshoot hardware and software issues, and ensure systems are running efficiently.
- Mobile Device Management (MDM): Support and manage iPhones and iPads, ensuring proper configuration, security updates, and troubleshooting any mobile device-related issues.
- User Support: Act as the primary point of contact for employees with IT-related concerns, offering support for both hardware and software, including system setups, account creations, and technical troubleshooting.
- Software Management: Assist with the installation, configuration, and maintenance of company software, ensuring compatibility across all devices and troubleshooting as needed.
- Project Support: Assist with completing project tasks as assigned, including testing and documenting results as required. Plan and undertake scheduled maintenance upgrades to ensure system reliability.
- 3+ years of experience supporting desktop environments, iPhones, and iPads.
- Proficiency in Windows and Mac operating systems, mobile device management (MDM), and networking equipment.
- Strong understanding of IT infrastructure, including servers, networks, and hardware upgrades.
- Ability to manage hardware/software inventories and licenses.
- Proven experience providing 2nd-level support and troubleshooting complex IT issues.
- Excellent communication and interpersonal skills to liaise with users, vendors, and external support teams.
- Ability to work under pressure