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Location: London Job Type: Full-time, Permanent
Are you an IT Support professional looking for your next challenge in a dynamic, global environment? Our client, a leading international law firm, is seeking a skilled IT Service Desk Analyst to join their team in London.
About the Role:As an IT Service Desk Analyst, you'll be at the forefront of providing exceptional IT support to legal professionals across the globe. This role offers the exciting opportunity to work with cutting-edge technology in a fast-paced, client-focused environment.
Key Responsibilities:- Serve as the first point of contact for all IT-related support queries globally
- Provide remote and desk-side technical support for a wide range of applications and hardware
- Manage support calls through ServiceNow, ensuring appropriate tracking, escalation, and documentation
- Maintain high levels of customer satisfaction and meet established Service Level Agreements (SLAs)
- Assist with audio and video conference setups
- Participate in a 24/7 follow-the-sun support model, including evening and weekend shifts (with additional compensation)
- Minimum 12 months' IT help desk support experience in a professional services environment
- Excellent troubleshooting skills and knowledge of hardware such as laptops and mobile devices
- Proficiency in Microsoft Office 365 products
- Strong customer service orientation and communication skills
- Ability to work under pressure and meet tight deadlines
- ITIL Foundation qualification (desirable)
- Understanding of legal software (advantageous)
- Opportunity to work for a global, sector-focused law firm
- Chance to develop your skills across a varied portfolio of IT systems and services
- Flexible working arrangements, including the option to work from home for some shifts
If you're ready to take your IT support career to the next level in a challenging and rewarding environment, apply now!
