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Job Responsilbities
- Provide solutions to desktop, mobile and system problems, and issues, diagnose and solve hardware/software incidents/problems via the phone and deskside visits.
- Play a signification part in the OS builds and application deployments. Making sure that both are delivering to meet the user requirements while maintaining the firms IT and security standards.
- Develop, build, and maintain an active knowledgebase of information, always seeking to shift knowledge left and deliver a smoother support process for the users.
- Ownership of firms mobile (iPhone) management, phone build and supporting the mobile applications and policies
- Being an essential part of the user journey, from onboarding and building new devices to creating accounts and applying rights and permissions. To role changes, desk moves and the closing down of accounts
Skills Required
- Previous experience in an IT Support Analyst position within a law firm - essential!
- Experience supporting the following technologies; Windows 11 Laptops/Desktops, Intune, SCCM/Endpoint Manager, iPhones, O365, Exchange Online, SharePoint Online, OneDrive, Teams, iManage Work 10, Bighand, Active Directory, Azure, Intapp, Aderant and Interaction.
Please be aware this is a FULLY onsite role - 5 days weekly.
