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We are seeking a diligent and customer-focused IT Service Desk Analyst who will play a crucial role in our retail operations, providing technical support to our teams across the company.
Client Details
This organisation is a prominent player in the retail industry, boasting a significant workforce of over 5000 dedicated employees. It is renowned for its steadfast commitment to delivering high-quality products and services, and its technology department plays a pivotal role in maintaining this standard.
Description
- Providing 1st & 2nd line technical support to employees across the company.
- Resolving service desk tickets in a timely and efficient manner.
- Maintaining a high level of customer service for all support queries.
- Working closely with the technology team to resolve more complex issues.
- Documenting all actions in line with company and industry standards.
- Assisting in the management of software and hardware inventories.
- Participating in IT projects as required.
- Contributing to the continuous improvement of the service desk function.
Profile
A successful Service Desk team member should have:
- An educational background in a related field such as Computer Science or Information Technology.
- Strong skills in diagnosing and solving hardware and software issues.
- Excellent customer service and communication skills.
- A good understanding of retail industry systems and applications.
- Ability to work well in a team as well as independently.
Job Offer
- £200-£250 Per Day, Depending of experience.
- 6 months Contract
