IT Support Apprentice

Employer description:

Are you passionate about technology and eager to build a career in IT support?

The Royal College of Physicians is a world-renowned professional membership body for hospital doctors. We’re committed to educating, influencing, and advocating for the best in healthcare. Join us at our prestigious London office and be part of an organization that values inclusivity, learning, and collaboration.

Overview:

As an IT Support Apprentice, you'll be the first point of contact for all RCP IT services users. Working at our stunning Regent’s Park office, you will support staff by troubleshooting and resolving desktop and IT issues. You'll assist in managing desktop assets, support call logging, and help with trend analysis to improve service delivery.

You will gain hands-on experience by working individually and as part of a team, interacting with users in person, over the phone, via Teams, and through our ticketing system. With the guidance of experienced Desktop Support Analysts and the IT Service Manager, you'll develop key technical skills while pursuing professional qualifications.

Responsibilities:

• Provide first-line support and triage of service requests
• Resolve or escalate incidents in line with service targets
• Monitor and track progress of incidents, keeping users updated
• Work with the IT team to introduce innovations and improve service
• Support desktop management and assist in call trend analysis

Required skills:

• Strong commitment to learning and developing IT skills
• Positive and can-do attitude
• Good communication and problem-solving skills
• Ability to work both independently and as part of a team
• Excellent customer service focus

The following experience would also be beneficial:

• Understanding of Microsoft Windows and Office 365
• Basic knowledge of computer components
• Some experience in IT support

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

35 hours per week

Benefits:

• Staff discounts on cinema tickets and high street brands
• Professional development and training opportunities
• Cycle to work and corporate eye care schemes
• Life assurance and occupational health support
• Employee assistance programme providing 24/7 support
• Enhanced maternity and paternity pay

Future prospects:

There may be an opportunity for a permanent position or further apprenticeship study upon successful completion of the programme.

Ready to kickstart your IT career? Apply today and join us at the RCP to help shape a healthier future for everyone.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!