Service Desk Analyst / L1 & L2 Support Engineer

Service Desk Analyst / L1 & L2 Support Engineer

£30-33k + Benefits, London

Bench IT are looking to onboard a Service Desk Analyst / L1 & L2 Support Engineer

for a dedicated managed support service working on site for our customer who are a Global Asset Manager.

The successful candidate should have the skills and experience included below;

• A minimum of 3 years’ experience as a Service Desk Analyst or similar
• Strong communication and interpersonal abilities
• Good knowledge of a service management tool. ServiceNow would be an advantage
• ITIL Foundation qualified
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Initiative, willingness to seek and achieve improvements to processes and technology
• The ability to work well under pressure to strict deadlines in a professional manner
• Manage and resolve assigned incidents
• Confidence in resolving issues that require physical presence, such as hardware installations or network configurations

Technical Skills & Competencies

• Thin Client management
• Citrix: XenApp 7.x & Workspace/Receiver
• Proficient with Operating Systems (Windows 11 / Windows Server)
• Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps
• Active Directory Users & Computers
• Laptop / Desktop builds and management
• Zoom
• Mimecast
• iPhone configuration & management
• Basic understanding of LAN technologies and protocols including TCPIP, Wireless
• Daily morning operational checks

Service Desk Analyst / L1 & L2 Support Engineer

£30-33k + Benefits, London