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My customer is looking for a dedicated Service Desk Analyst for a Financial Investment Company working onsite 5 days per week with the end customer.
Salary range is £35,000 - £40,000pa (plus benefits)
This is a full time Permanent Role
The location which is 5 days a week onsite is Moorgate
Primary Skill Service Desk
- User query issue handling Ensuring user queries or issues are captured validated and triaged for further processing
- Communicating with users Ensuring that various types of information are communicated to users through the appropriate channels
- Optimization Ensuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organizational changes
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate if needed unresolved problems to a higher level of support
- Provide essential online security advice and support
- Systematically interprets user problems and identifies solutions and possible side effects
- Uses experience to address user problems and interrogates database for potential solutions
- Escalates complex or unresolved incidents
- Records and tracks issues from outset to conclusion
- During change acts systematically to respond to day by day operational needs and react to them avoiding service disruptions and maintaining coherence to SLA and information security requirements
- Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate
- Maintains records informs users about the process and advises relevant persons of actions taken
Skills
Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server
