Service Desk Analyst

Kickstart Your IT Career: Junior IT Service Desk Analyst Opportunity

Are you an IT enthusiast with a knack for troubleshooting and a passion for delivering exceptional customer service? Do you have a keen interest in expanding your IT knowledge and skills? If you answered yes, we have an exciting opportunity for you!

Our client, a dynamic and forward-thinking legal firm, are seeking a Service Desk Analyst to join their talented IT team.

Your responsibilities:

Being the first point of call for all IT-related support and providing remote technical support for computer applications and hardware.

You’ll handle everything from user administration and password resets to troubleshooting Windows operating systems, Office 365, and legal-specific applications like iManage, digital dictation, and billing systems.

What’s in it for you?

• Career Growth: Gain exposure to advanced IT systems and work with cutting-edge technology in a professional environment.
• Global Experience: Collaborate with teams across Europe, the Middle East, Asia, Australia, and North America, broadening your international experience.
• Supportive Work-Life Balance: Enjoy a healthy work-life balance with the option to work from home one week each month, while thriving in a team that values innovation, excellence, and continuous learning.

Your skills:

• A minimum of 1 years’ IT help desk support experience within a professional services organisation.
• Excellent troubleshooting skills, with a demonstrable knowledge of PC hardware and operating systems
• Excellent communication skills and a good understanding of working in a high pressure environment.

If this sounds of interest, hit APPLY now!