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Service Desk Analyst

Service Desk Analyst

Harvey Nash

Posted 22 days ago, valid for 18 days

London, Greater London EC1R 0WX

£44,000 - £55,000 per annum

Full Time

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Sonic Summary

A leading investment management firm is seeking to hire a Service Desk Support Analyst.
The role involves providing 1st and 2nd line support to end users through a Service Desk application and ensuring smooth IT infrastructure operations in London and branch offices.
Candidates should have experience working in a Service Desk environment and familiarity with a ticketing application.
Excellent communication skills in English, a basic understanding of computer networks, and experience with Windows 10/11, Office 365, and Azure Active Directory are required.
The position offers a salary of £35,000 to £45,000, and candidates should have at least 2 years of relevant experience.

IT Service Desk Support Analyst

A leading Investment management firm is looking to hire a Service desk analyst. You would be responsible for;

* To Provide 1st & 2nd (when necessary) line support to the firms end users logging via Service Desk application.

* To ensure the Firm's I.T. infrastructure functions smoothly both in London and the branch offices

Therefore, they are looking for someone with experience with the following;

* Experience of working in a Service Desk environment

* Experience of using a Service Desk ticketing application

* Excellent communication skills - fluent in English both reading and writing

* Basic understanding of a computer network

* Windows 10/11 experience/exposure

* Office 365 support skills

* Azure Active Directory support skills

* Experience in mobile telecommunications

IT Service Desk Support Analyst

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