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Service Desk Analyst
Leading International law firm seeks a Service Desk Analyst to join their busy IT team in London, this role is a permanent office-based position.
- Salary to £49,000
- Autonomous working environment
- Based in stunning City offices
Service Desk Analyst Responsibilities:
- Respond to inquiries from clients using the firm’s various tools and platforms
- Resolve level 1 problems by guiding users through the resolution process
- Offer clear guidance to users on how to effectively utilise applications and tools
- Record assistance requests, incidents, and solutions in the ticketing system
- Handle any escalated issues, monitoring their resolutions within a reasonable timeframe
- Interact with third-party service providers to resolve issues and ensure seamless integration of external services
- Oversee the management of company assets using Mobile Device Management (MDM) tools
- Responsible for imaging and setting up new hardware for new or existing firm members
- Assist with any Boardroom AV requests/issues
Service Desk Analyst Key Skills & Requirements:
- 2 years+ IT experience within a law firm
- Excellent knowledge of supporting applications such as Windows 10, Microsoft Office products, Outlook (use of backup software and knowledge of servers is advantageous)
- Strong knowledge of network management and call ticketing systems
