Service Desk Engineer

Devonshire Hayes have partnered with a fantastic organisation to help them secure a talented Service Desk Analyst.

You will be tasked with the following,

• Being the first point of contact for all IT-related support for the firm, ensuring that each support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionally.
• Providing remote technical support for computer applications and hardware, including: Microsoft Office Suites, Windows 10/11, Mobile Device management (preferably Intune), TeamViewer, Active Directory, Mobile technologies (iOS, Android).
• Using our IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, and documentation.
• Basic laptop builds

Hybrid working for the Service Desk team is one week in the office and one week WFH, these include on call roto's and shift patterns

8am-4pm,10am-6pm and 4pm-12am.