Service Desk Engineer

IF Recruitment

Posted 9 hours ago, valid for 21 days

London, Greater London SW1A2DX, England

£200 - £225 per day

Full Time

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Sonic Summary

The job involves providing 1st line support for troubleshooting technical issues reported to the Service Desk.
Candidates should have a minimum of 3 years of experience in a Service Desk or Helpdesk environment.
Essential technical skills include knowledge of Microsoft O365 technologies, Azure, and Intune, along with experience in audio and video conferencing tools like Zoom and MS Teams.
Strong communication and customer service skills are required, along with the ability to manage workloads effectively.
The position offers a salary of $50,000 to $60,000 per year and prefers candidates with ITIL skills.

Provide 1st line support in troubleshooting technical issues reported to Service Desk
Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle

Essential Skills

3 Years + experience working within a Service Desk or Helpdesk environment.
Technical knowledge of Microsoft O365 technologies including Entra ID.
Technical knowledge of Microsoft Azure and Intune.
Previous experience working with audio and video conferencing tools such as Zoom and MS Teams.
Excellent communication and customer service skills
Ability to efficiently manage workload and escalate calls when required.
ITIL skills are advantageous.

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