Systems Support Assistant

Location: London, UKContract Type: 3 Month Rolling Contract

Are you an experienced IT professional with a strong background in Microsoft 365 administration, user support, and compliance management? Our client is seeking a Systems Support Assistant to play a crucial role in maintaining and optimising their IT systems, ensuring seamless operations, security, and compliance with international standards.

• Administer Microsoft 365 services, managing user accounts, permissions, and security settings across SharePoint, OneDrive, Teams, and Exchange Online.
• Provide second-level technical support, diagnosing and resolving hardware, software, and network issues while ensuring minimal service disruption.
• Oversee hybrid cloud and on-premises integration, managing Azure Active Directory (AAD), single sign-on (SSO), and multi-factor authentication (MFA).
• Implement security policies and compliance measures, conducting routine audits and enforcing data protection strategies such as Data Loss Prevention (DLP).
• Maintain ISO compliance records, including impact assessments, processing activity logs, and service catalogs, ensuring adherence to ISO 27001, ISO 20000-1, ISO 9001, and ISO 27701 standards.
• Develop and deliver technical documentation and training to improve staff proficiency in Microsoft 365 tools and best practices.
• Collaborate with internal teams and external vendors to troubleshoot complex issues and implement continuous improvements in IT operations.

• Minimum five years of experience providing IT support and Microsoft 365 administration, including Identity and Access Management, Intune, SharePoint, OneDrive, Teams, Teams Telephony, and Exchange Online.
• Proficiency in PowerShell scripting for automation and system administration.
• Strong knowledge of IT security principles, compliance standards, and risk management.
• Experience with service management tools like ServiceNow for handling incidents, service requests, and performance analytics.
• Ability to work independently and solve complex technical challenges, ensuring high service availability and efficiency.
• Excellent documentation skills and experience in creating user guides, training materials, and knowledge-base articles.

If this sounds like the role for you, please reach out to us by emailing a copy of your most recent CV to