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Technical Support Analyst - SaaS / Cloud Support experience (fully remote)
The Company & Opportunity:Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems. This will be classed as working up to 2nd line, escalating/handing over to the internal DevOps and Development teams, if required.
Please Note:You will be working in a 24/7 support team, from 6am to 6pm for 4 shifts, followed by 4 shifts off (constant, including weekends and national holidays), so please only apply if you are able to commit to these working patterns.
This is a fully remote, home-based role (may require occasional visits at client premises for site-based activities in an office nearest to you).
*Please only apply if you have strong Web Applications Support (SaaS/Cloud Apps, Bespoke software etc), as this is not a Service Sesk or Technical Infrastructure Support role*
Technical skills & experience for the Web Applications Support Analyst role:
- MUST HAVE 5 years' experience in supporting Web Applications, Linux/Windows systems, software installation, troubleshooting, Bash Scripting, with the ability to analyse system logs.
- Supporting Live Applications' Will be highly desirable.
- Process-Driven approach/environments experience.
- Support of on-premise, Cloud and Hybrid infrastructure environments.
- Experience/knowledge working with CRM or ITSM tools such as Zendesk or ServiceNow.
- Familiarity with DevOps and Agile methodologies.
- Experience of using SQL (Queries, Tables etc).
- Previous experience of working in ITIL environments (Qualifications are a bonus).
The company offers a fully-remote working environment (occasional office visits will be required for training, product familiarisation, and support activities, at an office nearest to you.), with a base salary range of £35-£45K, depending on experience and a great benefits package including Pension plan with contributions, healthcare, group life assurance, income protection, 20 shifts leave per annum
Please apply now for more information on the role: Technical Support Analyst - SaaS / Cloud Support experience (fully remote).
