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- Job Type: Full-time
- Location: Central london
- Salary: £15.90 per hour
We are seeking a support technician to provide essential first and second-line technical support to both staff and pupils. This role is crucial as one of the three main points of contact for all tech support. The successful candidate will play a key role in managing mobile technology and covering both hardware and software used within the school, supporting our Teaching and Learning division.
Day-to-day of the role:- Serve as one of the primary points of contact for all service desk tickets.
- Provide first and second-line technical support to staff and pupils, ensuring efficient resolution of issues.
- Prioritise support calls effectively and escalate complex issues to the Systems Manager as necessary.
- Support mobile technology along with other hardware and software systems used within the school.
- Collaborate with teaching staff to support the school’s requirements for access to information and interactive multimedia learning resources.
- Proven experience in IT support roles, handling both first and second-line support.
- Strong understanding of mobile technology as well as other hardware and software used in educational environments.
- Excellent problem-solving skills and ability to prioritise tasks effectively.
- Strong communication and collaboration skills, with the ability to work closely with both technical and non-technical staff.
- Experience in educational settings is essential
