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Permanent Role - Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer - Onsite/London
We are seeking an experienced Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer to be a member of the Information Technology Department who is responsible for the day-to-day support of all systems and infrastructure used by our end users.
Role Overview:• Job Title: Technology Support Engineer/Helpdesk Engineer/Deskside Support Engineer• Location: London/Onsite (5 days a week onsite)• Contract Type: Permanent
Responsibilities: • Resolve hardware and connectivity issues as they arise, escalating them within the team when appropriate.• Configure, deploy, and support physical and virtual computers, as well as network equipment.• Assist in project planning and participate in managing small initiatives.• Coordinate with the IT Infrastructure team and support change/maintenance windows for infrastructure systems.• Perform routine software upgrades on network infrastructure to patch vulnerabilities.
Qualifications: • 5+ years of relevant experience• Experience providing face-to-face/on-site support to end users• Monitor, troubleshoot, diagnose, and resolve infrastructure issues• Proficiency in Microsoft Office Suite, Google Workspace Suite, and Adobe Creative Suite• Experience with AWS and Azure• Basic knowledge of network infrastructure protocols, including switches, routers, and Active Directory (AD)• Ability to collaborate with staff at all levels, both within and outside of IT/organization• Strong customer service mindset with a proactive approach• Ability to wear multiple hats and go the extra mile• Hospitality background is a plus
The tech stack that we use is:• Fortinet/Forticloud (Firewalls)• Aruba (switches/APs)• Meraki (APs - phasing out)• Azure• Azure AD• AWS• Google Workspace• Microsoft 365 (Office 365)• Egnyte• Box.com• ManageEngine• Site24x7• Okta• ZendeskPlease feel free to contact myself - Daisy Nguyen at Gibbs Consulting for a confidential chat to know more details about the role.
Please also note: Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
