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- Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
- Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
- Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
- Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
- Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
- Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
- Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers
- Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have
- Domain industry experience within a financial services or professional services environment is a must-have
- Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have.
- Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have
- Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have.
