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Ict security technician
1st/2nd Line Support

1st/2nd Line Support

Profectus Recruitment

Posted 3 days ago, valid for 8 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The charity sector is seeking a dedicated IT Support Technician for a part-time role in Central London, with working hours from 9:00 to 17:00 on-site.
The position requires previous experience in a 1st/2nd line IT support role and a strong understanding of Microsoft environments, including Windows and Office 365.
Key responsibilities include delivering IT support, troubleshooting technical issues, and ensuring systems run smoothly.
The salary for this role is competitive, reflecting the meaningful nature of the work within the charity sector.
Candidates should possess excellent communication and problem-solving skills, and the ability to work independently.

IT Support Technician – Charity SectorLocation: Central London Hours: 9:00-17:00 (on-site) Profectus Recruitment are seeking a dedicated and proactive IT Support Technician to join our team in a meaningful role with a well-respected charity. This part-time position involves providing 1st and 2nd line IT support to internal users, primarily within a Microsoft environment. You will ensure our systems run smoothly, troubleshoot technical issues, and support day-to-day IT operations. Key Responsibilities:

Deliver 1st and 2nd line IT support to internal users.
Ensure systems and applications (primarily Microsoft-based) operate effectively.
Troubleshoot technical issues promptly and escalate where needed.
Support system updates, security checks, and general IT maintenance.
Visiting sites and completing upgrades
Password resets, Backups, 2FA
Windows upgrades

Requirements:

Previous experience in a 1st/2nd line IT support role.
Strong understanding of Microsoft environments (Windows, Office 365).
Excellent communication and problem-solving skills.
Ability to work independently

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1st/2nd Line Support

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