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Junior Level Service Desk Support (Level 1) - Security Clearance Required
We are seeking a Junior Level Service Desk Support Staff (Level 1) to join a prestigious government department project through a leading global IT services provider. This is an excellent opportunity for an entry-level IT professional looking to gain hands-on experience in a fast-paced environment.
Location: London (Hybrid - 2-3 days in office)
Contract: 6 months (Inside IR35)
Rate: 160-180 per day
Security Clearance Required
Key Responsibilities:
- Triage and categorise support requests efficiently
- Provide first-line support to end users, ensuring service level agreements (SLAs) are met.
- Troubleshoot technical issues independently and escalate where necessary.
- Work collaboratively with the wider IT team to ensure seamless issue resolution
What We're Looking For:
- Previous experience in a Service Desk / IT Support role (preferred but not essential).
- Strong problem-solving skills and the ability to take initiative
- Excellent communication skills and customer-focused approach
- Ability to work independently and as part of a team
This is a fantastic opportunity to work on a high-profile government project and develop your IT support skills in a structured and professional environment.
This is an urgent opportunity and hiring manager is looking to interview soon. If interested then please apply with a copy of your CV or send your CV to khushboo . pandey @ randstad. Co. uk
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
