SonicJobs Logo
Left arrow iconBack to search
  1. Home
  2. London
  3. Ict security technician
  4. 1st Line IT Support Analyst - Law Firm, Fully Remote/Evening & Weekends

1st Line IT Support Analyst - Law Firm, Fully Remote/Evening & Weekends

Latcom Plc
Posted 2 days ago, valid for 8 days
Location

London, Greater London EC1R 0WX

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The IT Support Analyst position at a law firm is a fully remote role requiring 1-2 years of previous 1st line support experience, preferably in a legal or professional services environment.
  • The successful candidate will provide top-level customer service and assist employees with IT hardware and software issues, including case management systems and video conferencing.
  • Responsibilities include troubleshooting desktop and mobile problems, maintaining user accounts in Active Directory, and ensuring adherence to IT security principles.
  • The working hours for this position are 36 hours per week, primarily during evenings and weekends, with a schedule from Monday to Friday 7pm-11pm, Saturday 9am-5pm, and Sunday 12pm-8pm.
  • The salary for this role is not specified in the job description.

1st Line IT Support Analyst - Law Firm, Fully Remote/Evening & Weekends.

Job Responsibilities

  • Provide top-level quality customer service in person and via telephone/email.
  • Assist employees with IT hardware and software issues including the company's case management system, computer networking, video conferencing etc.
  • Provide solutions to desktop, mobile and system problems, diagnose and solve hardware/software incidents/problems.
  • Establish and maintain a healthy working relationship with the business and third party suppliers as the successful candidate will be the onsite liaison for our external third party support.
  • Create and maintain users in Active Directory
  • Able to troubleshoot document production in Microsoft Word, PDF, Excel etc.
  • Understands and adheres to IT security principles.

Skills Required

  • 1-2 years previous 1st line support experience, ideally within a legal or professional services background
  • Experience supporting; Win 10/11, Office 2016/365, Active Directory, Intune, Exchange

This role is FULLY REMOTE.

Working week - 36 hours, Mon-Fri 7pm-11pm, Sat 9-5pm & Sunday 12-8pm

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Logo
SonicJobs
Your next career move. Sorted.
Search jobsbackground image

Contact us

© 2017 - 2025 SonicJobs App Ltd. All rights reserved

Terms & Conditions | Privacy Policy | Browse Jobs