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This is an exciting opportunity to lead the development of a new, customer-centric IT support service that is fully aligned with our school mission and ambitious digital strategy.
The postholder will play a pivotal role in transitioning the IT & Data support function from a reactive service to a proactive and forward-thinking model—embedding new business processes, behaviours, and standards that deliver real impact for staff and students across the Family of Schools.
Responsible for the day-to-day management of 1st and 2nd line support, the postholder will coordinate helpdesk operations, lead a team of IT Professionals and Learning Technologists, and ensure issues are addressedefficiently, consistently, and with a high level of care and professionalism. In addition to operational leadership, the role will include coordinating IT projects, supporting the Director of Technology & Digital Strategy withbudget management and procurement, and helping to shape continuous service improvements.
This role is ideal for someone who is passionate about service excellence, digital transformation, and creating a culture where IT is seen as a trusted, enabling partner.
Key Responsibilities include:
Centralised IT Helpdesk & Service Management
Team Leadership & People Management
IT Project Coordination & Digital Services
Proactive Digital Support & Learning Technologies
Stakeholder Engagement & Communication
IT Service Improvement & Strategic Planning
Essential Criteria
• Experience in an IT service management role, preferably in a school or multi-site environment.• Strong knowledge of Microsoft 365, SharePoint, and IT service management tools.• Experience managing helpdesk systems, ticketing workflows, and ITIL best practices.• Knowledge of classroom technology, 1:1 device programmes, and digital learning environments.• Strong experience in incident response and IT support coordination.• Ability to lead IT projects, ensuring successful delivery and minimal disruption.• Proven ability to work across multiple locations, managing resources efficiently.• Familiarity with networking, cloud platforms, and cybersecurity best practices.
