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Are you a tech-savvy problem-solver looking for an exciting opportunity to showcase your skills?
Our client, a leading technology company based in London, is seeking a Full-time Product Support Specialist to join their dynamic IT team. This hybrid role offers the perfect balance of working from the comfort of your home (3 days per week) and collaborating with colleagues in their state-of-the-art London office (2 days per week).
As a Product Support Specialist, you will be at the forefront of ensuring our client's customers receive exceptional support for their innovative products. Your expertise in troubleshooting and resolving technical issues before they are escalated to the senior team. You will be invaluable in maintaining customer satisfaction and loyalty. You will work closely with cross-functional teams, including product development and sales, to provide insights and feedback that drive product improvements and enhance the user experience.
Our client is committed to fostering a supportive and inclusive work environment where your professional growth is prioritised. You will have access to ongoing training and development opportunities to keep you up-to-date with the latest industry trends and technologies. With a competitive salary range of £40,000 - £50,000, our client recognises and rewards the contributions of their talented employees.
To excel in this role, you should have a strong background in IT support, with excellent problem-solving and communication skills. Your ability to break down complex technical concepts into user-friendly language will be crucial in providing effective customer support. Familiarity with a wide range of software and hardware systems is essential, as you will be working with diverse products and platforms.
In addition to your technical prowess, you should be a proactive and collaborative team player. Our client values individuals who can think critically, take initiative, and contribute ideas to improve processes and enhance customer experiences. Your enthusiasm for technology and passion for helping others will be key to your success in this role.
If you are ready to take your career to the next level and join a company that values innovation, creativity, and employee well-being, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide exceptional technical support to customers via phone, email, and live chat
- Assisting your clients with product issues and concerns and communicating steps to resolve problems
- Collaborate with cross-functional teams to gather insights and drive product improvements
- Identifying and analysing problems with software and hardware, including failures, bugs and system issues
- Maintain detailed documentation of customer interactions and support cases
- Contribute to the development of self-service resources, such as knowledge base articles and FAQs
Requirements:
- Proven experience in IT support or a related field working with Tools Zendesk and Jira
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Proficiency in a variety of software and hardware systems
- Ability to work independently and as part of a team
- Customer-centric mindset with a passion for delivering exceptional support
- Flexibility to work in a hybrid environment, combining remote work with occasional office presence
This vacancy is being advertised by Antella Recruitment.
