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IT Service Desk Analyst

IT Service Desk Analyst

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Posted 3 days ago, valid for a month

London, Greater London EC1R 0WX

£40,000 - £48,000 per annum

Full Time

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Sonic Summary

The position is for an IT Service Desk Analyst with a salary range of £45k - £50k.
This is a permanent role offering hybrid working, with three days in the office and two days working from home.
Candidates must have experience as an IT Support Analyst specifically within a law firm.
The role involves providing 1st line support for legal applications, Office 365, and other IT-related issues.
Excellent communication skills and the ability to work in a fast-paced environment are essential.

IT Service Desk Analyst

Permanent role paying £45k - £50k

Hybrid working - 3 days office / 2 working from home

Are you a Service Desk Analyst with law firm experience looking for a new role?

In this challenging but rewarding position at a global law firm in the city, you will be providing a high level of 1st line support to end users predominantly over the phone and via email. If you enjoy a fast-paced and collaborative environment, then this position could be for you!

Your responsibilities:

Being the first point of contact for all IT-related support and providing remote technical support for computer applications and hardware.

1st line support service desk support
Legal specific applications e.g. iManage, Filesite, Worksite, Netdocs
Office 365
Windows 10
Active Directory
Exchange
Hardware

Your skills:

You must have experience of working as an IT Support Analyst at a law firm
You must have experience using/supporting legal specific applications and document management systems
Excellent communication skills and a good understanding of working in a high pressured environment

If this sounds of interest, hit APPLY now!

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