IT Support Analyst

The IT Support Analyst will provide vital technical support to the Technology Department, working closely with team members to resolve IT-related issues, and ensure smooth and efficient business operations.

Client Details

Our client is a well-established firm in the business services sector. With an impressive size of over 10,000 employees, they have a strong presence both in London and across the globe. The company focuses on delivering high-quality services and creating a supportive work environment for its employees.

Description

• Provide 1st and 2nd line support.
• Take full ownership of tasks and projects, ensuring end-to-end completion.
• Provide user support, constructive feedback, and proactively identify improvement opportunities.
• Automate and optimize manual tasks to enhance efficiency.
• Manage escalations effectively, keeping stakeholders informed.
• Collaborate with IT teams and focus on building team credibility and customer satisfaction.
• Standardize and consolidate internal processes for better alignment.
• Communicate effectively with all levels, including executives, and handle demanding customers.
• Prioritize tasks, ensure quality outcomes, and stay updated on regional projects and processes.

Profile

A successful IT Support Analyst should have:

• Ideally educated to degree level in IT and/or computing technologies
• At least 4 years' experience in IT Support Analyst
• Focused and results oriented
• Possess a committed and responsible attitude with focus on customer satisfaction
• Customer focused and committed to improving all aspects of the customer experience
• Excellent communication skills to build and drive positive working relationships both within the Service Desk team and at all levels of the business
• Technical and customer support experience in a Pan European or Global company is desirable
• ITIL Foundation Certification (preferred)
• A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM
• Desirable skills in MAC OS and SSCM knowledge

Job Offer

• A competitive salary ranging from £40,000 per year.
• Healthcare, pension, and life insurance benefits.
• Generous holiday allowance of 25 days, prorated.
• A supportive company culture that encourages continuous learning and development.
• A fixed-term contract role in the heart of London.

If you are passionate about IT and looking for an exciting new challenge in a well-established company, we would like to hear from you. Apply today to join our team in London.