IT User Support Specialist

Title: IT User Support Specialist

Salary: Competitive

Location: Central London

Hours: 9:30am - 5:30pm, Monday to Friday

Ryder Reid is seeking a proactive and collaborative IT User Support Specialist to join our growing, US law firm client based near London Bridge. This role consists of providing technology-related consultation and support within an office environment. This includes deploying, managing, and maintaining essential technology systems that are crucial for day-to-day business operations.

Responsibilities:

• Provide support for computer hardware, software, and mobile devices.
• Maintain computer hardware asset inventory and handle system setups, breakdowns, and office moves.
• Oversee conference room services, including video conferencing and AV setups and take-downs.
• Support telephone and voicemail systems, track user support requests and system failures, and escalate complex issues to advanced support teams.
• Interact proactively with the Helpdesk and local users to identify and address unreported or repetitive problems.
• Perform preventative and routine maintenance, procure miscellaneous technology supplies, and coordinate with IT vendors and other departments.
• Collaborate with core IT teams on technology rollouts and projects, and recommend training opportunities to address common support issues.

Skills & Qualifications:

• Law firm background.
• Proficiency in supporting computer hardware, software, mobile devices, and email systems.
• Strong organizational skills to maintain hardware inventories and coordinate office setups and moves.
• Effective communication abilities to manage user support requests, escalate complex issues, and provide proactive helpdesk interactions.
• Technical expertise in video conferencing, AV setups, telephone systems, and preventative maintenance.
• Ability to collaborate with IT vendors, core IT teams, and other departments on technology rollouts and projects.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For almost thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://company/ryder-reid-legal