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Systems Support Officer
Southwark
Job Role
Work as part of a team to maintain the integrity and availability of all revenues and benefits systems, ensuring accurate and timely delivery of council tax, business rates, and housing benefit overpayment documentation and notices.
Take responsibility for aspects of day-to-day systems management, including planning and coordinating system and subsidy reconciliations and managing batch schedules.
Principal Accountabilities:
Provide advice, expertise, and guidance on revenue and benefits application management, offering cost-effective and innovative solutions.
Respond to and provide technical advice on user inquiries, including complex issues referred by senior managers.
Investigate issues in conjunction with users, software suppliers, and other relevant parties. Take ownership of disseminating lessons learned and make recommendations for process improvements, implementing them once approved.
Proactively identify and implement improvements to system outputs and reporting to enhance compliance and efficiency.
Ensure timely and accurate completion of account reconciliations (circa £300m), including: Housing and council tax reduction award postings, payments, and returns
Investigate and resolve any reconciliation discrepancies reported by service areas in conjunction with Team Managers. Documentation Issuance: Issue housing benefit and council tax reduction award notifications, including debtor invoices, council tax and business rate bills, reminders, and summonses.
Establish and manage Northgate batch schedules, reviewing and amending as necessary to incorporate changing software, business processes, working practices, and priorities.
