Helpdesk Administrator

Reed

Posted 8 days ago, valid for 12 days

Teddington, Greater London TW11 0BB, England

£29,000 - £31,000 per annum

Full Time

Retirement Plan

Life Insurance

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Sonic Summary

The IT Systems Administrator position offers an annual salary ranging from £29,000 to £31,000 and is located in Teddington, TW11.
This full-time, permanent role involves providing first-line support to internal staff, managing IT issues, and maintaining computer systems and networks.
Candidates should have proficiency in Windows 10/11, Windows Server 2019, and experience with Microsoft Office 2019, along with basic networking knowledge.
The role requires excellent communication skills, the ability to work independently, and strong organizational and problem-solving abilities.
Experience in a pharmaceutical or regulated environment is preferred, and the position includes benefits such as comprehensive training, a bonus scheme, and private medical insurance.

IT Systems Administrator

Annual Salary: £29,000 to £31,000
Location: Teddington, TW11
Job Type: Full-time, Permanent

A returning client of mine has asked me to recruit a dedicated IT Administrator to provide essential support to their internal users. This role offers the opportunity to develop a wide range of skills in a dynamic environment.

Day to Day of the role:

Provide first-line support to internal staff, addressing and resolving IT issues promptly.
Install new computers, servers, network devices, software, and manage upgrades.
Maintain PC images and servers with the latest Windows patches and software updates.
Monitor and proactively address issues on workstations, servers, and network infrastructure.
Support a variety of instrument and analytical systems, troubleshooting any issues that arise.

Required Skills & Qualifications:

Proficiency with Windows 10 / 11 and Windows Server 2019.
Experience with Microsoft Office 2019 and user management in Active Directory.
Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
Excellent communication skills, both written and verbal.
Ability to work autonomously, prioritise tasks, and meet deadlines.
Strong organisational, problem-solving, and team-working skills.

Desired Skills:

Knowledge of Group Policy, VMWare, and Anti-Virus (Sophos).
Familiarity with Google Workspace Management.
Experience with network configuration (VLAN’s, ACL’s).
Understanding of SQL (Queries, Maintenance Plans).
Experience in a pharmaceutical, laboratory, or other highly regulated environment is advantageous.

Benefits:

Comprehensive training.
Discretionary bonus scheme.
25 days annual leave plus bank holidays.
Group Pension Scheme.
Private Medical Insurance.
Life Insurance.

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