Desktop and Systems Support Analyst

AL814: Desktop and Systems Support Analyst (6 Months FTC) 

Salary: £30,000 - £32,000
  
Location: Covent Garden, London

Overview: 
First Military Recruitment are currently seeking a Desktop & Systems Support Analyst on behalf of one of our clients.  

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.  

Duties and Responsibilities: 

• Provide excellent customer service to all users of the helpdesk. 
• Be proactive and professional in approach. 
• Work to deadlines and prioritise workload. 
• Log and answer calls coming into the helpdesk. 
• Assist in the preparation work of internally held events. 
• Adhere to all necessary internal systems, policies and procedures. 
• Liaise with end users regarding to their requirements. 
• Liaise with third party companies in order to support users. 
• Organise hardware disposal. 
• Help to create and maintain the departmental procedures and other documentation. 

Skills and Qualifications: 

• Must have extensive experience in a Windows 10/11 professional environment as well as Office 365. 
• Office 365 Admin, Sharepoint, Intune, Teams and Office 365 applications.  
• Ability to troubleshoot end-user desktop hardware and software issues. 
• Possess good technical ability and be able to perform a broad range of technical support tasks. 
• Ideally secretarial knowledge/skills. 
• Basic network troubleshooting. 
• Build and configure Windows 11 desktop PCs/laptops using InTune. 
• Install and configure desktop applications as per individual user requirements.  
• Any Apple OS support experience will be a major plus for this role.  
• 3-4 years desktop support experience in a domain environment.  
• Any professional certification will be a huge plus.  
• Excellent telephone manner. 
• Good verbal and written communication skills.  

Benefits: 

• BUPA private medical cover. 
• Pension (3.5% employee & 9% employer contributions – increasing to 12%). 
• Free life assurance. 
• Holiday (25 days increasing to 30 days).   
• Interest free season ticket loan.  
• Gym membership (subsidised). 
• Employee assistance programme.  
• Flexible working.  

Salary: £30,000 - £32,000

Location: Covent Garden, London