IT Support Engineer

Robert Half are assisting a market leading creative advertisement organisation to recruit an IT Support Engineer on an initial 3 month contract basis

Technical Support:

• The IT Support Engineer will provide technical assistance for Windows and macOS systems, including software, hardware, and peripherals.
• Manage and troubleshoot issues related to Google Workspace (Gsuite), including Gmail, Drive, Docs, Sheets, and Meet.
• Support mobile device management (iOS and Android) for end-users.

Incident and Request Management:

• Respond to support requests through the ticketing system, phone, email, or in person.
• Ensure timely resolution of incidents, escalating complex issues to higher-level support or external vendors when necessary.
• Maintain accurate documentation of tickets, resolutions, and technical processes.

System Administration:

• Manage user accounts, permissions, and group policies in Active Directory and Google Workspace.
• Monitor and maintain IT infrastructure, including network connectivity, printers, and shared resources.

Hardware and Software Maintenance:

• Set up, configure, and deploy laptops, desktops, and other IT equipment.
• Perform regular updates, patches, and upgrades to ensure system security and compliance.

Project Support:

• Assist in IT projects, such as system migrations, hardware rollouts, and new software implementations.
• Conduct testing and provide feedback for new technologies and systems.

Technical Skills:

• Proficiency in supporting Windows and macOS operating systems.
• Hands-on experience with Google Workspace (Gsuite) administration.
• Familiarity with Active Directory, MDM solutions, and basic networking concepts.

Experience:

• 2+ years of experience in IT support roles, ideally in a global or fast-paced environment.

Company

• Market leading creative advertisement organisation
• Offices globally including London

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.